The Workshop Whisperer Blog

Straight answers for auto repair shop owners

Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.

  • 10,000+auto repair shops helped
  • $175Min additional profit
  • 5countries
Rachael Evans teaching auto repair shop owners at the Million Dollar Mechanics Boardroom in Queenstown
What Should a Service Advisor Say When a Customer Says It's Too Expensive?

What Should a Service Advisor Say When a Customer Says It's Too Expensive?

Published on: 05/10/2026

What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.

service advisorservice writersalescustomer conversationsdiscountingaverage repair ordersprofit
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How Do I Stop Customers Price Shopping My Workshop?

How Do I Stop Customers Price Shopping My Workshop?

Published on: 05/10/2026

How to stop customers price shopping your mechanics workshop: the one question to ask on every price call, and the words to use.

price shoppersprice shoppingquotesestimatesservice advisorservice writercustomer conversationspricingsalesprofit
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What Do I Say When a Customer Asks What Our Labour Rate Is?

What Do I Say When a Customer Asks What Our Labour Rate Is?

Published on: 05/10/2026

When a customer asks your labour rate, answer with a question. The exact words to use on the phone and at the counter, and why they work.

labour ratelabor rateservice advisorservice writerprice shopperscustomer conversationspricingsalesprofit
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